01 Student interest
Meet student interest wherever it begins.
A question may start on your website, in an inbox, through a form, or after the phones are quiet.
One recruitment conversationA student is searching your program website for an answer.
02 Coordinated expertise
Bring the right expertise into the conversation.
The question stays visible while the relevant specialists and approved program information come together.
03 Recorded context
Carry the conversation forward.
When interest is captured, the conversation becomes useful context for the admissions team.
Conversation recorded↓
AdmissionsProspect record · Illustrative
Recruitment conversation
Inquiry- Entry channel
- Website search
- Program interest
- Part-time MBA · Specialized master’s
- Student’s question
- Program fit · Schedule · Workload
- What matters
- Keep working while studying
- Conversation record
- Transcript and summary attached
One-way handoff: this Lab shows the conversation being recorded in Slate. It does not show CampusMind reading from the CRM.
04 Counselor review
Show the counselor what needs judgment.
Begin with the reason for the handoff—not another copy of the transcript.
01Why this reached a counselorThe student wants help comparing programs around a work schedule.
02What is already establishedRelevant formats, schedules, and workloads from both programs.
03What needs a decisionWhether one-to-one guidance would help the student compare program fit.
Proposed follow-upIllustrative · Nothing sent
Would it help to talk through which program fits around your work schedule?
Awaiting review
05 Clear next step
Turn guidance into a clear next step.
The next step reflects the student’s question instead of forcing every conversation into the same journey.
Next step presentedCompare relevant programs
Review how each option fits the student’s goals and work schedule.
From website searchGrounded in approved program information
- 1Meet interest across channels
- 2Explore program fit
- 3Provide grounded guidance
- 4Bring in a counselor when needed
- 5Make the next step clear
Which channel and question would you start with?
